| SMARTnet |
Unlimited |
Full Access |
OS |
Next Business Day 4 Hours, 5 or 7 Days a Week 2 Hours 7 Days a week |
No |
All |
| SMARTnet Onsite |
Unlimited |
Full Access |
OS |
Next Business Day 4 Hours, 5 or 7 Days a Week 2 Hours 7 Days a week |
Next Business Day 4 Hours, 5 or 7 Days a Week 2 Hours 7 Days a week |
All |
| SMB Support Assistant |
Within 1 Business Day from SMB TAC |
SMB Port Assistant Portal |
OS Minor Software Updates |
Next Business Day or Same Day Ship Where Available |
No |
Limited |
| Software Application Support (SAS) |
Unlimited |
Full Access |
Minor Releases |
Not Applicable |
Not Applicable |
Not Applicable |
| Software Application Support Plus Upgrades (SASU) |
Unlimited |
Full Access |
Minor Releases |
Not Applicable |
Not Applicable |
Not Applicable |
