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Go Maintain Support Features
Key Features | Cisco SmartNet® TAC | Gold Partner Shared Support with TAC | Go Maintain NO Frills Hardware Break-fix only |
---|---|---|---|
24 hour Telephone Service | YES | YES | YES |
Access to TAC | YES | YES | NO |
Remote access diagnostics | YES | YES | NO |
Access to Software updates and upgrades | YES | YES | YES |
Hardware replacement NBD | YES | YES | YES |
Hardware replacement 4hour | YES | YES | YES |
Access to spares for disaster recovery | YES | YES |