Go Maintain Support Features

Key Features Cisco SmartNet® TAC Gold Partner Shared Support with TAC Go Maintain NO Frills Hardware Break-fix only
24 hour Telephone Service YES YES YES
Access to TAC YES YES NO
Remote access diagnostics YES YES NO
Access to Software updates and upgrades YES YES NO
Hardware replacement NBD YES YES YES
Hardware replacement 4hour YES YES YES
Access to spares for disaster recovery YES YES